EXCHANGE – REFUND – RETURN POLICY

For Direct online orders: If the customer is not satisfied with the purchase and wants to return it within 7 days after delivery, we will ask the customer to send the product back to our factory (full address will be provided to customer via email). In this case, the customer shall be held responsible for all the shipping fees. After 7 days of delivery of product, we shall be not liable to accept return from the Customers.

In case, our customer support team accept return of your product. The customer shall be held responsible for all the shipping fees.

The customer must ensure to return the item with its original packaging and all accessories in the same condition as received.

All customers must contact www.dubaidiamondstore.ae for approval before sending or returning any item to us.

www.dubaidiamondstore.ae will not be responsible for the returned item without prior notification to www.dubaidiamondstore.ae.

In case of exchange, we will reship a new item and the customer shall return the product as per our return policy.

Note: www.dubaidiamondstore.ae reserves the right of any changes of return policy. Any changes will be updated on our website.

Any sale or promotional items that are sold are non-refundable and non-exchangeable.

EXCEPTION:

The right of return or exchange does not apply to:

Custom made product, which has been specially tailored for you or has a clear personal touch to your wishes.

HOW CAN I GET MY REFUND?

Our refund policies are simple. You can claim refund by:

Call us at our customer care number (+44) 0121 285 6060 or;
Send us an email at enquiries@dubaidiamondstore.ae.

METHODS OF PAYMENT AND REFUND

We will refund your order to the original payment method or exchanged your item(s), once it has been processed.

REFUND CYCLE:

Complete refund process normally takes about 15-30 working days from the date of confirmation of refund. No credit until product has arrived.